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© Copyright International Business Machines Corporation, Dec 2001

Cynefin Masterclass 2002: An Introduction to Organic Knowledge Management and New Decision Frameworks.

Monday 9th December, 2002.
9 am - 5 pm
Air NZ Suite - 2nd Floor Wellington Town Hall 111 Wakefield St

An interactive learning event featuring world class pioneers in narrative patterns and storytelling techniques for Knowledge Management and the applications of these techniques in transforming organisational culture.

Dave Snowden,
Director
Cynefin Centre for Organisational Complexity
IBM.

Warwick Holder
Principal Consultant
Organic Knowledge Management
IBM Business Consulting Services

This one day Introductory Masterclass will provide you an overview of new approaches in Knowledge Management which are changing how leading organisations approach decision making and how they drive an organisational wide knowledge culture.


Programme


08:30 - 09:00 Registration Desk Open and Coffee Available
09:00 - 09:10 Opening - Deidre Butler
09:10 - 10:15 Keynote - David Snowden

An overview of concepts and techniques from the science of complex adaptive systems and David's pioneering research in Narrative Patterns and the application of this research to create new approaches to communication, decision making and knowledge management in complex social and political environments.

10:15 - 10:30 Morning Tea and Coffee Break

10:30 - 12:00 Organic Knowledge Management - Warwick Holder

Organic Knowledge Management is unique and incorporates the use and application principles drawn from the Science of Complex Adaptive Systems, Narrative Patterns, Anthropology and Social Psychology. Organic Knowledge Management has been effectively applied to developing organisational wide Knowledge Strategies and Programmes and to the development specific interventions to solve organisational issues. This session will cover the following topics:

  • The foundation principles Organic KM
  • The role of Sense Making models, with a focus on the Cynefin Model

  • The role of knowledge disclosure techniques

  • Network Analysis and knowledge flow assessment

  • Knowledge Mapping and Strategy development

12:00 - 13:00 Lunch Break

13:00 - 15:00 New Decision Framework - David Snowden

This session will provide an introduction to the difference between dealing with complicated and complex decision making. Everyone sees situations from different perspectives based upon our experience. This ability to 'see' from a set of different context perspectives is critical to being able to effectively anticipate and respond to in a decision making environment. As these topics are presented practical experiences from the field will be related. A perspective on how this may be adopted for more effective decision making, particularly in regards to Strategy and Policy development

15:00 - 15:15 Afternoon Tea and Coffee Break

15:00 - 16:00 Discussion with Dave Snowden and Warwick Holder

16:00 - Drinks

Bio Sketches

David Snowden

Dave Snowden is Director of IBM's newly formed Cynefin (pronounced "kun-ev-in") Centre which focuses on using human networks to enable the emergence of new meaning in organisational complexity. He was formerly a Director in the Institute for Knowledge Management where he led the Institute's programmes on complexity and narrative as well as taking geographic responsibility for the Institute's activities outside the Americas. One of the founders of Organic Knowledge Management, he pioneered the use of story techniques as a means of knowledge disclosure and a key aspect of creating a knowledge strategy.

His subsequent work has taken him into the integration of learning and knowledge using models derived from complexity science and the development of advanced techniques for the management of informal communities and the simulation of social networks. His work on Narrative has continued to develop with highly original work on the use of archetypes for a variety of purposes, oral history as an augmentation or alternative to Intellectual Capital Management Systems and the integration of complexity and narrative models into advanced decision support tools for strategy formation, scenario planning, innovation, branding and cultural change/integration. The success of this work had led to the creation of the Cynefin Centre, membership of which is open to individuals and to organisations. It focuses on high participation action research projects seeking new insights into the nature of organisations and markets using models derived from sciences that recognise the inherent uncertainties of social systems. Programmes run on a national, international and regional basis and range from investigation of seemingly impossible or intractable problems to pragmatic early entry into new methods and tools such as narrative databases, social network stimulation and asymmetric threat management. The basis of all programmes is to look at any issue from new perspectives and to facilitate problem solving through multiple interaction between programme participants.


He has authored many articles on the subject and contributed commissioned chapters to two books. He is currently working on several books and is series editor for two other collections. Dave Snowden has an MBA from Middlesex University and a BA in Philosophy from Lancaster University. He is honorary fellow in knowledge management at the University of Warwick and teaches on the MBA programs at Warwick, Sophia, Antipolis and Piacenza

Warwick Holder

Warwick is the Senior Consulting Leader in Organisational Complexity and Knowledge for IBM Global Services in Asia Pacific. In this role, he promotes the use of Organic Principles as applied to Knowledge Management and Organisational Strategy and Policy development and works with IBM Customers and Cynefin Centre members around the region. Warwick has been in IBM for 3 years and has been involved in Intellectual Capital Management, Architecture and Knowledge Management. He has more than 15 years experience with the Information Technology and Management Consulting. Early in 1999, he won an International - Australian Grant and completed a Study Residency in the United States, where he elected to focus on Knowledge Management and Electronic Communities. He recently launched the first Cynefin Research Centre in Asia Pacific (Singapore). His blend of experience in consulting, technology and awareness of organisational and cultural issues bring a unique perspective to business issues. Because of this, he has been a sought-after speaker across Asia Pacific. Conferences include:

  • KMAsia, Singapore, 2001
  • IQPC e-HR Conference in Malaysia, 2001

  • IQPC KM, Singapore, Sept, 2001

  • E-Government, Korea, May, 2001

  • IBM e-fair, Malaysia, 2001, 2002

  • Taxonomy Conference, June, 2002

  • IBM Forum, Singapore, July 2002

  • CEO Business Summit, Singapore, July 2002

  • International Auditors Conference, Kuala Lumpur, Sept 2002

 

 


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