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© Copyright International Business Machines Corporation, Dec
2001
Cynefin Masterclass
2002: An Introduction to Organic Knowledge Management and New Decision
Frameworks.
Monday 9th December,
2002.
9 am - 5 pm
Air NZ Suite - 2nd Floor Wellington Town Hall 111 Wakefield St
An interactive learning
event featuring world class pioneers in narrative patterns and storytelling
techniques for Knowledge Management and the applications of these
techniques in transforming organisational culture.
Dave Snowden,
Director
Cynefin Centre for Organisational Complexity
IBM.
Warwick Holder
Principal Consultant
Organic Knowledge Management
IBM Business Consulting Services
This one day Introductory
Masterclass will provide you an overview of new approaches in Knowledge
Management which are changing how leading organisations approach
decision making and how they drive an organisational wide knowledge
culture.
Programme
08:30 - 09:00 Registration Desk Open and Coffee Available
09:00 - 09:10 Opening - Deidre Butler
09:10 - 10:15 Keynote - David Snowden
An overview of concepts
and techniques from the science of complex adaptive systems and
David's pioneering research in Narrative Patterns and the application
of this research to create new approaches to communication, decision
making and knowledge management in complex social and political
environments.
10:15 - 10:30
Morning Tea and Coffee Break
10:30 - 12:00
Organic Knowledge Management - Warwick Holder
Organic Knowledge Management is unique and incorporates the use
and application principles drawn from the Science of Complex Adaptive
Systems, Narrative Patterns, Anthropology and Social Psychology.
Organic Knowledge Management has been effectively applied to developing
organisational wide Knowledge Strategies and Programmes and to the
development specific interventions to solve organisational issues.
This session will cover the following topics:
- The foundation principles
Organic KM
- The role of Sense
Making models, with a focus on the Cynefin Model
- The role of knowledge
disclosure techniques
- Network Analysis and
knowledge flow assessment
- Knowledge Mapping
and Strategy development
12:00 - 13:00
Lunch Break
13:00 - 15:00
New Decision Framework - David Snowden
This session will provide an introduction to the difference between
dealing with complicated and complex decision making. Everyone sees
situations from different perspectives based upon our experience.
This ability to 'see' from a set of different context perspectives
is critical to being able to effectively anticipate and respond
to in a decision making environment. As these topics are presented
practical experiences from the field will be related. A perspective
on how this may be adopted for more effective decision making, particularly
in regards to Strategy and Policy development
15:00 - 15:15
Afternoon Tea and Coffee Break
15:00 - 16:00
Discussion with Dave Snowden and Warwick Holder
16:00 - Drinks
Bio Sketches
David Snowden
Dave Snowden is Director of IBM's newly formed Cynefin (pronounced
"kun-ev-in") Centre which focuses on using human networks
to enable the emergence of new meaning in organisational complexity.
He was formerly a Director in the Institute for Knowledge Management
where he led the Institute's programmes on complexity and narrative
as well as taking geographic responsibility for the Institute's
activities outside the Americas. One of the founders of Organic
Knowledge Management, he pioneered the use of story techniques as
a means of knowledge disclosure and a key aspect of creating a knowledge
strategy.
His subsequent work has
taken him into the integration of learning and knowledge using models
derived from complexity science and the development of advanced
techniques for the management of informal communities and the simulation
of social networks. His work on Narrative has continued to develop
with highly original work on the use of archetypes for a variety
of purposes, oral history as an augmentation or alternative to Intellectual
Capital Management Systems and the integration of complexity and
narrative models into advanced decision support tools for strategy
formation, scenario planning, innovation, branding and cultural
change/integration. The success of this work had led to the creation
of the Cynefin Centre, membership of which is open to individuals
and to organisations. It focuses on high participation action research
projects seeking new insights into the nature of organisations and
markets using models derived from sciences that recognise the inherent
uncertainties of social systems. Programmes run on a national, international
and regional basis and range from investigation of seemingly impossible
or intractable problems to pragmatic early entry into new methods
and tools such as narrative databases, social network stimulation
and asymmetric threat management. The basis of all programmes is
to look at any issue from new perspectives and to facilitate problem
solving through multiple interaction between programme participants.
He has authored many articles on the subject and contributed commissioned
chapters to two books. He is currently working on several books
and is series editor for two other collections. Dave Snowden has
an MBA from Middlesex University and a BA in Philosophy from Lancaster
University. He is honorary fellow in knowledge management at the
University of Warwick and teaches on the MBA programs at Warwick,
Sophia, Antipolis and Piacenza
Warwick Holder
Warwick is the Senior
Consulting Leader in Organisational Complexity and Knowledge for
IBM Global Services in Asia Pacific. In this role, he promotes the
use of Organic Principles as applied to Knowledge Management and
Organisational Strategy and Policy development and works with IBM
Customers and Cynefin Centre members around the region. Warwick
has been in IBM for 3 years and has been involved in Intellectual
Capital Management, Architecture and Knowledge Management. He has
more than 15 years experience with the Information Technology and
Management Consulting. Early in 1999, he won an International -
Australian Grant and completed a Study Residency in the United States,
where he elected to focus on Knowledge Management and Electronic
Communities. He recently launched the first Cynefin Research Centre
in Asia Pacific (Singapore). His blend of experience in consulting,
technology and awareness of organisational and cultural issues bring
a unique perspective to business issues. Because of this, he has
been a sought-after speaker across Asia Pacific. Conferences include:
-
KMAsia, Singapore, 2001
- IQPC e-HR Conference
in Malaysia, 2001
- IQPC KM, Singapore,
Sept, 2001
- E-Government, Korea,
May, 2001
- IBM e-fair, Malaysia,
2001, 2002
- Taxonomy Conference,
June, 2002
- IBM Forum, Singapore,
July 2002
- CEO Business Summit,
Singapore, July 2002
- International Auditors
Conference, Kuala Lumpur, Sept 2002
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