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GOVIS 2009 - User Centred Government - 20-22 May - Wellington

GOVIS 2009 - User Centred Government
More than meets the eye

Wellington Town Hall, Civic Square, Wellington, New Zealand

Wednesday 20 to Friday 22 May 2009


Sponsor's logo - Checkpoint
Sponsor's logo - Microsoft Sponsor's logo - Intergen Sponsor's logo - Silicon
 

On this page


Keynote Speakers

Conference Programme

 

Use the Conference programme below as an index to the Rich Media video and slide presentations (presentations are linked from the individual sessions) or browse the full set on the GOVIS Rich Media site

Day 1    E-Government

Day 2    Service Delivery/GOVT 2.0

Day 3    Rethinking the Organisation

Download MINDesigns from the Keynote sessions, by Jana Lyn-Holly (also linked in the programme below)

Mike Pearson (PDF 138 KB)

Richard Worth (PDF 138 KB)

Fergus Hogarth (page 1 (PDF 163 KB), page 2 (PDF 121 KB))

Stephen Collins (PDF 172 KB)

Tom Steinberg (PDF 169 KB)

Elizabeth Churchill (PDF 172 KB)

W David Stephenson (PDF 344 KB)

Nat Torkington (PDF 157 KB)

 

Citizen Services Workshop (PDF 168 KB)

Participatory Government DVD (PDF 186 KB)


Keynote Speakers
Elizabeth Churchill

Elizabeth ChurchillElizabeth Churchill is a Principal Research Scientist at Yahoo! Research, where she manages the research area of Internet Experiences. A psychologist by training, for the past 15 years she has drawn on diverse areas to consider how to design effective communication situations – both face to face and technologically mediated.
 
Elizabeth earned a PhD in Cognitive Science from the University of Cambridge. Prior to her PhD, Elizabeth's undergraduate degree was in Experimental Psychology and her MSc in Intelligent Knowledge Based Systems (both from the University of Sussex).
 
Elizabeth has conducted fieldwork and led design teams in the US, the UK and in Japan to produce research prototypes and social software products. She previously worked at FXPAL, Fuji Xerox’s Research laboratory in Silicon Valley where she led the Social Computing Group, and at PARC (the Palo Alto Research Center) where she led research on the design and use of communication technologies and social software among cross-cultural, distributed software engineering teams. Elizabeth is a Senior Member of the Association for Computing Machinery.
Keynote Day 3 - Friday 22 May - 9:45 am
Rich Media slides and video

Stephen Collins

Stephen CollinsStephen Collins is the Founder and Chief Troublemaker at acidlabs. One of Australia’s leading proponents of participatory culture, Web 2.0, Enterprise 2.0 and social networking, he is driven by a need to help people and organisations to retain, distribute and share knowledge.

He has extensive consulting experience across government and private enterprise and has expertise in social media and networking, knowledge management and web strategy.

He has been interviewed by several media outlets including Australian CIO Magazine, the Australian Financial Review, and the Australian Financial Review’s podcast, The Scoop
He has also been published in Social Computing Magazine.

Stephen is a life member of Electronic Frontiers Australia and an Electronic Frontier Foundation member.

In real life, you could describe him as “husband, Dad, web worker, rugby nut and Brumbies supporter.”
Keynote Day 2 - Thursday 21 May - 9:45 am
Rich Media slides and video - Slides only, on Slideshare

Fergus Hogarth

Fergus HogarthFergus Hogarth is the Manager of Information and Knowledge Management in the Department for Families and Communities in South Australia.

Fergus has a strong background in online community engagement and prior to moving to Adelaide in 2006 led an eDemocracy Policy team in the Queensland Government which was established to oversee the implementation of an eDemocracy agenda including an internet broadcast of Queensland Parliament, an ePetitions system and online consultation between government agencies and the Queensland community via the Get involved website.

Fergus has a strong interest in how technology is changing the way government, business and community operates and especially how it is being used to share, connect and engage.
Keynote Day 2 - Thursday 21 May - 9:00 am
Rich Media slides and video

Tom Steinberg

Tom SteinbergTom Steinberg is the founder and director of mySociety, a non-profit, open source organisation that runs many of the best-known democracy websites in the UK. These include the Parliamentary transparency website TheyWorkForYou and the somewhat self-explanatory FixMyStreet. mySociety’s missions are to build websites which give people simple, tangible benefits in the democratic and community aspects of their lives, and which teach the public and voluntary sector how they can use technology better to help citizens. Tom’s role in mySociety is mainly to go to conferences, come up with ideas for websites, and buy our staff and lovely volunteers as much food as they can eat.

By trade Tom was a policy analyst and general wonk who mainly cut his teeth at the Prime Minister’s Strategy Unit from 2001 to 2003. He grew up in Oxford, and lives in Whitechapel, East London.

Tom’s most recent publication is The Power of Information Review, co-authored with Ed Mayo and the Strategy Unit, launched in 2007. The Power of Information Review aimed to help the UK government understand the value it has locked in datasets, and the help that can be done for citizens by simply being willing to go into and answer questions in places like Netmums and MoneySavingExpert. Following the publication of economic analysis commissioned by the review, Tom is convinced of the urgent need for substantial reform in the provision of public sector information from organisations like the Ordnance Survey
Keynote Day 3 - Friday 22 May - 9:00 am

W. David Stephenson

W. David StephensonW. David Stephenson of Stephenson Strategies (Medfield, MA, USA) is a leading Gov. 2.0 (especially transparent government), Web 2.0, and crisis management strategist and theorist. He focuses on anti-terror, disaster management and technologies directly involving the public as full partners in policy and services debate and delivery.

He consults for several governmental entities on strategies to increase their transparency and simultaneously increase operating efficiency.
Stephenson is writing a book, “Democratizing Data,” tentatively scheduled for publication in July 2009 (O’Reilly Media), on strategies for using automated structured data feeds to improve worker efficiency, transparency, and to stimulate mass collaboration.

David created the “Pandemic Flu Survival Guide” & “Terrorist Survival” suite of programs putting all information necessary to prepare for and/or respond to terrorism in easy-to-use data bases for handheld devices. He did a series of YouTube videos on smart use of wireless devices in emergencies: “@21st-century disaster tips you WON’T hear from officials.
Keynote Day 3 - Friday 22 May - 3:30 pm
Rich Media slides and video - Slides only, on Slideshare

Nathan Torkington

Nathan TorkingtonNathan Torkington ran the first web server in New Zealand, chaired the O'Reilly Open Source Convention and other O'Reilly conferences for over a decade. He runs Kiwi Foo Camp, co-wrote the best-selling Perl Cookbook, and lives in Leigh where he consults in the Asia-Pacific region on web and open source technology.  He teaches programming to 7 year olds and isn't afraid to admit it.

Learn more at nathan.torkington.com.

And, of course, Nathan is on the card at Webstock 2009 in February.
Keynote Day 3 - Friday 22 May - 4:15 pm
Rich Media slides and video - Slides only, on Slideshare


Conference Programme

Day 1 – E-Government     Wednesday 20 May 2009

7:30

Registration desk opens

9:00 - 9:20

Welcome: Mike Pearson, GOVIS President - MINDesign (PDF 138 KB)

9:20 - 9:45

KEYNOTE: Hon Dr Richard Worth MP, Minister of Internal Affairs, Minister for Land Information  - MINDesign (PDF 138 KB) - Rich Media slides and video

9:45 - 10:30

Due to a last minute cancellation, a video on Participatory Government was shown  - MINDesign (PDF 186 KB)

10:30 - 11:00

Morning tea

 

Room 1

Room 2

Room 3
RMAA Stream

Room 4
GIS Stream

11:00 - 11:45

State Sector Interoperability - what is it, how can we do it and why bother?
Stephen Crombie, State Services Commission
Rich Media slides and video
Risks and Pitfalls of Online Government
Graeme Crombie, Minter Ellison Rudd Watts
Rich Media slides and video
User centred government: the longer term perspective
Evelyn Wareham and Patrick Power, Archives New Zealand
Rich Media slides and video
Enterprise GIS Deployment
David Swann, Eagle Technology

11.45 - 12.30

Fostering a Culture of Innovation in Public Sector
Deryk Whyte, New Zealand Transport Agency and Rumi Shivaz, Innovation Agent
Rich Media slides and video
User Centred’ Identity Management - from standards to deployment
Colin Wallis, State Services Commission
Rich Media slides and video
Information Management as Shared Services
Greg Bickerton, TechTonics Group Ltd
Rich Media slides and video
TED TALKS
Charles Leadbeater: The rise of the amateur professional (Video, 20")
Clay Shirky: Institutions vs. collaboration (Video, 20")

12:30 - 1:30

Lunch

1:30 - 2:15

Building a Person-Centric Health System
Brendan Kelly, Ministry of Health
Publishing government information for the Web 2.0+ era. Make it open - make it semantic
Matthew Ross, State Services Commission
Rich Media slides and video
Designing for the Enterprise, implications for user centered government
Karen McCrae, Wellington City Council
Rich Media slides and video
Establishing Shared Imagery Network for Central and Local Government
Bryce Johnson, Quotable Value Ltd and Matti Seikkula, e-Spatial

2:15 - 3:00

Working without walls
Mike Pearson, State Services Commission
Rich Media slides and video
Slides only, on Slideshare
Enterprise Architecture as an Enabler of User Centred- Government
Clifton Chan, State Services Commission
Rich Media slides and video
Using Information Design to Build Adoption
Sarah Heal, Information Leadership Consulting
Rich Media slides and video
NZ Transport Agency Video Viewer
Matti Seikkula, e-Spatial

3:00 - 3:30

Afternoon tea

3:30 - 4:15

Connecting communities with Smartcard technology
Steve Osborn, Gen-i
Rich Media slides and video
Collateral Damage Brewing inside e-Government?
Elizabeth Eastwood, Intech Solutions and Trish O’Kane, Left Field Solutions
Rich Media slides and video
“So you’ve rolled out your EDRMS - Now What?”
Kerri Siatiris, SWIM Ltd
Rich Media slides and video
Citizens Services Workshop
Jana Lyn-Holly, MinDesign

4:15 - 5:00

How many CIOs does New Zealand need?
Donald Clark, REANNZ Ltd
Rich Media slides and video
The National Broadband Map: Painting our Broadband Landscape
Lewis Melville, State Services Commission
Rich Media slides and video
Join the “dots” revolution
Amy Scott, Red Gumboot Consulting
Rich Media slides and video

5:00 - 7:00

Welcome Function
Sponsored by Objective Corporation

Please Note: The details of the programme may be subject to change


Day 2 – Service Delivery/GOVT 2.0     Thursday 21 May 2009

7:30

Registration desk opens

8:45 - 9:00

Welcome: Mike Pearson, GOVIS President - Rich Media slides and video

9:00 - 9:45

KEYNOTE: Fergus Hogarth, Manager, Information and Knowledge Management,
Department for Families and Communities, Government of South Australia
From one blog to eDemocracy. A journey too far?
 - MINDesigns page 1 (PDF 163 KB) and page 2 (PDF 121 KB) - Rich Media slides and video

9:45 - 10:30

KEYNOTE: Stephen Collins, Founder, acidlabs, Australia
Public engagement. Public empowerment
- MINDesign (PDF 172 KB) - Rich Media slides and video - Slides only, on Slideshare

10:30 - 11:00

Morning tea sponsored by Sun Microsystems

 

Room 1

Room 2
User-Centred Design

Room 3

Room 4

11:00 - 11:45

Public services through the eyes of New Zealanders
Vance Kerslake, State Services Commission
Rich Media slides and video
Convenience is king -- Transforming user-centred government from the industrial age to the information age
Danny Mollan, State Services Commission
Rich Media slides and video
Harnessing the benefits of a passionate community - adopting open source to lift ICT capability and capacity in NZ
Don Christie, President of the Open Source Society
Rich Media slides and video
Leaving officialese behind how New Zealand organisations are taking on the challenge of plain English
Lynda Harris, Write Group
Rich Media slides and video

11.45 - 12.30

The Sisyphean Challenge of Transforming Government
Laurence Millar
Rich Media slides and video
Slides only, on Slideshare
Delivering identity management – lessons learned in the education sector
Jonathan Shennan and Robyn Smits, Ministry of Education

Rich Media slides and video
Shaping Future Organisational Success via Performance and Results
Iain Fraser, Project Plus Ltd
Rich Media slides and video
Organising Your Content: Tools, Tips, and Lessons Learned
Dave O’Brien and Ruth Brown, Optimal Usability
Rich Media slides and video

12:30 - 1:30

Lunch

1:30 - 2:15

NZ government on the Internet: strategy and the online experience
Sonitha Aniruth, DIA/GTS
Rich Media slides and video
Web 2.0 enabled through Open Source
Darren Fowler and Angus MacDonald, Sun Microsystems
Rich Media slides and video
Managing your projects, programmes and portfolios via the web
Bruce Aylward and Rob Johnson, Psoda
Slides only, on Slideshare
Changing mindsets: How Statistics New Zealand has redeveloped its audience model
Lauren Wood and Emma Turrell, Statistics New Zealand
Rich Media slides and video

2:15 - 3:00

Understanding how to leverage technology to reduce travel costs
Rachel Depree, Gen-i
Rich Media slides and video
Same time, different channel
Joanna McLeod, State Services Commission
Rich Media slides and video
Slides only, on Slideshare
User-centred government Fisheries Plans and the New Zealand Fisheries Website
Jonathan Peacey, Ministry of Fisheries
Rich Media slides and video
User testing your documents; best practice for your target audience
Anne-Marie Chisnall, Write Group

3:00 - 3:30

Afternoon tea

3:30 - 4:15

Taking Public Participation online - a practical guide to tool selection and risk management
Matthew Crozier, Bang the Table
Rich Media slides and video
Slides only, on Slideshare
User-centred Government in the UK: Directgov and the User Experience
Emma Martin, Kohia Limited
Rich Media slides and video
Not just services - citizens can do policy too!
Simon Wright and John Pennington, Ministry for the Environment
Rich Media slides and video
TED TALKS
Yochai Benkler: Open-source economics (video, 18")
Jan Chipchase: Our cell phones, ourselves (video, 16")

4:15 - 5:00

Facebook.govt, an engaged, involved and informed New Zealand
Alexandra Vale and Lulu Pachuau, Provoke Solutions
Rich Media slides and video
Slides only, on Slideshare
Giving users a greater voice -- Our experience with interface design and agile development
Nicholas Rombel, Statistics New Zealand
Rich Media slides and video
Secured Content Delivery - The OCTOPUS platform
Christophe Dhaene, e-BO Enterprises
Rich Media slides and video

5:00 - 7:00

Happy Hour
Sponsored by CityLink Ltd

Please Note: The details of the programme may be subject to change


Day 3 – Rethinking the Organisation     Friday 22 May 2009

7:30

Registration desk opens

8:45 - 9:00

Welcome: Mike Pearson, GOVIS President

9:00 - 9:45

KEYNOTE: Tom Steinberg, Founder and Director, mySociety, United Kingdom
The top 5 internet priorities for any government as of 2009
- MINDesign (PDF 169 KB)

9:45 - 10:30

KEYNOTE: Elizabeth Churchill, Principal Research Scientist at Yahoo! Research, USA
How to design effective communication situations—both face to face and technologically mediated
- MINDesign (PDF 172 KB) - Rich Media slides and video

10:30 - 11:00

Morning tea

 

Room 1
Information

Room 2
Technology

Room 3
People

Room 4

11:00 - 11:45

Work Anywhere Anyhow - the Agile Desktop
Deannah Templeton, Microsoft

Rich Media slides and video

Connecting and communicating into the future with cloud computing
Mike Lott, Gen-i

Enterprise 2020: The organisation, but not as we know it
Matthew Lane, State Services Commission
Rich Media slides and video

It’s Your Information and These Are Your Services
Keitha Booth and Janet Chambers, State Services Commission

Rich Media slides and video

11.45 - 12.30

Providing a learner centered training platform
Nolen Smith and Sue Dark, Flexible Learning Network

Rich Media slides and video

Getting Your Head In The Cloud
Scott Wylie, Microsoft
Rich Media slides and video

Better Together - Plunket’s plan to create a common communications infrastructure
Alistair Vickers, Royal New Zealand Plunket Society
Rich Media slides and video

Delivering an Organization-Wide KM Strategy
Moira Fraser, Parliamentary Service and Grant Margison, Information Leadership Consultants
Rich Media slides and video

12:30 - 1:30

Lunch

1:30 - 2:15

Inter-Agency Collaboration Online
Dan Randow, OnlineGroups.Net
Rich Media slides and video

Unlocking huge potential cost savings through hosted services
Richard Suhr, Google

Department of Labour experience with an On-line Vision & Values Forum
Olwyn Crutchley and Wilbert Goossens, Department of Labour
Rich Media slides and video

Experiences implementing changes to how people access BDM information
Brian Clarke, Department of Internal Affairs

2:15 - 3:00

Unifying Your Business Communications
Stephen Isaacs, Microsoft
Rich Media slides and video

The Ministry of Foreign Affairs and Trade (MFAT) Delivers Secure Flexibility to Staff
Allan Sainsbury, MFAT and Peter Brockhoff, Citrix Systems

Rich Media slides and video

A new collaborative intranet, from start to user-testing, launch and beyond...
Ryan Kennedy, Ministry of Research, Science & Technology
Rich Media slides and video

Keeping pace? personal information handling by government today
Marie Shroff , Office of the Privacy Commissioner

Rich Media slides and video

         

3:00 - 3:30

Afternoon tea

3:30 - 4:15

KEYNOTE: W. David Stephenson, Stephenson Strategies, USA
Democratizing Data to Transform Government, Business and Daily Life
- MINDesign (PDF 344 KB) - Rich Media slides and video - Slides only, on Slideshare
Sponsored by Microsoft

4:15 - 5:00

KEYNOTE: Nat Torkington, Kiwi Foo Camp, New Zealand
Government Services of The Future
- MINDesign (PDF 157 KB) - Rich Media slides and video - Slides only, on Slideshare

5:00 - 10:00

Conference Function
Sponsored by Check Point Software Technologies

Please Note: The details of the programme may be subject to change

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