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Target Audience: Presenters have been asked to estimate their target audience on a scale from 1 (technical) to 4 (strategic). GOVIS trusts you will find these abstracts and their assessments useful in planning your conference attendance. DAY ONE INNOVATION WEDNESDAY 9 MAY 2007 Hon David Cunliffe Minister of IT Opening Address.
Keynote presentation: Changing the face of the PC We all know what a computer looks like. A box with a screen, keyboard and mouse plugged into it. It has looked like that for more than a quarter of a century. But, as the saying goes, it ain't necessarily so. In fact, the predominance of this model of computing has substantial costs for the world - environmental, social, and economic. It cannot be a sustainable way to provide IT for the global community. And yet we desperately need to find a way to provide IT access to those who cannot currently afford it - the majority of the planet - or they will be left ever further behind as more and more of our science, business, innovation, communication, and day-to-day life in general, becomes PC-centric. So we have to find another model for computing. In this talk, Quentin Stafford-Fraser will tell the story of two very different organisations he co-founded. Both are dedicated to changing the way we think of a PC. Ndiyo is a donation-funded not- for-profit, dedicated to making IT more affordable and sustainable for the world. DisplayLink is a venture capital-funded startup, creating custom silicon which is now embedded in products from some of the worlds largest electronics companies. Yet both grew from the same garden shed in Cambridge, England, and from the same back-of-the-envelope calculation.
Building
an innovation network Target Audience: Not specified. There is a compelling global shift from closed industrial silos to an increasing reliance on external resources and capabilities for innovation and business growth and today, no one company (or economy) can do it alone – we must look outside for new products and technologies, and to find new opportunities for growth. Today, collaboration between firms, research institutions, educational centres and government is paramount. Most importantly, it is now well recognised that linkages between the business and research communities and business to business - particularly linkages - are critical. BUT, IT’S NOT THAT EASY! Finding and exploiting connections between legally separate companies, research institutes and countries is often inefficient, risky and slow. So, how do we find new technologies, expertise, or research and business partners without tipping our hand? IXC Australia’s ground breaking IXC Intermediary Service is one answer. Through the deployment of our network of highly creative and scientifically skilled IXC Intermediaries, IXC Australia helps clients by facilitating collaborations with external organisations. The unique IXC Methodology provides a framework of trust that allows clients to: •Collaborate to solve problems and/or create opportunities •Securely access new IP including technologies, capabilities and expertise •Find better ways to exploit existing IP •Connect internal programs to external resources and capabilities IXC Intermediaries develop and maintain trusted access to clients’ technologies, capabilities and needs, and their strategic intent. They then collaborate with other IXC Intermediaries, sharing information, researching and analysing technologies, gathering market intelligence and searching for opportunities for business connections and collaborations sometimes amongst IXC clients themselves or, as is more common, with the broader marketplace. When an opportunity is found the IXC Intermediaries assist the parties to engage directly using our proprietary step- wise disclosure process. Naturally, all of this is done within a strict legal and ethical framework under which IXC Australia guarantees confidentiality and the non-use of client intellectual property. Collaboration across borders Importantly, IXC Intermediaries are able to collaborate with each other not only across company boundaries but across national borders. Thus, an IXC Intermediary in say, Santiago is able to share information with an IXC Intermediary in Melbourne, Sydney, Auckland or Birmingham.
Global
trends and innovations within business analytic information solutions
for Government Target Audience: Not specified. Government organisations around the world are finding that analytical solutions are no longer something that can be categorised as “nice to have” – they are becoming critical for their ongoing effectiveness. This presentation will examine trends within government organisations, around the world, in the implementation of business intelligence applications, looking at the benefits they are achieving, the issues they are having to address and the approaches they are taking to achieve success. The objective will be to provide business managers with information, which will enable them to more easily identify where to focus their analytical solutions, to understand the opportunities and the risks that innovation within information technology provides, and how to achieve a return on the investment.
Addressing
the challenges of a maturing workforce Target audience: Not specified. New Zealand has built its economy upon a workforce fuelled by the post-war Baby-Boom, and is now finding many of its workers reaching retirement age. At the same time, New Zealand's birth rate has been below "replacement level" since 1980, reducing the number of workers entering the labour force. Many firms are facing issues associated with this trend, and are attempting to extend the working career of their employees through alternative work arrangements, preserving intellectual capital and balancing the work/life needs of multiple generations within the employee population.
Building
the foundations for innovation Target Audience: 3 ICT services and solutions have become integral to being able to deliver business innovation, whether that means rapid introduction of new products, better delivery of services all stakeholders, or the use of new technologies such as mobile and wireless to explore new opportunities. But successful innovation depends on solid foundations. In this presentation, Andrew will show you how to put in place a solid, low-risk, future-proofed foundation for delivering ICT innovation across your business. He’ll explain how you can better use the tools and technologies that are common in most New Zealand organisations, and explore how emerging technologies such as Services Oriented Architecture (SOA) and web services can be used to give new life to legacy systems while also allowing you to realise the benefits of new ICT approaches. Andrew will also explain how to set yourself a clear technology direction that is aligned with overall business goals, and how to design a governance structure to ensure your vision is realised. Drawing on Optimation’s experience working with leading New Zealand organisations such as NZ Trade & Enterprise, the Ministry for Culture and Heritage and Kiwibank, this session will demonstrate how an intelligent approach to ICT fundamentals can enable your organisation to cost-effectively and reliably deliver true innovation in products and services that is central to achieving business objectives.
Enabling
your business with innovative building design The presentation is a case study on how Vodafone developed its new HQ building in Auckland’s Viaduct Harbour basin using innovative fit-out design and new flexible work practices to create a workplace which encourages collaboration between staff and enables the business to succeed. The project objective was to provide a brand-aligned, open and fun place to work. The new work practices support Vodafone’s staff in choosing where, when and how they work. Effective use of technology underlies both the fit-out and the new work practices . At a financial level the design methods used helped Vodafone to achieve significant capital and operational cost savings over a conventional fi t-out. Jonathan Jepson has been Vodafone’s Facilities Manager for six years. He was responsible for Vodafone’s 14,000 m2 new building in Auckland’s Viaduct precinct. It opened in March 2005 and won the Property Council’s 2006 Supreme Award. Previously he managed CLEAR’s relocation to their new 17,000 m2 building in Takapuna in 1998/99.
Information
visualisation as a way to increase team comprehension and
collaboration Target Audience: 2.5 This talk will describe the problems that occur within today’s information rich project environments and just how costly not addressing them can be. Some specific problems that occur are: - Survival takes the place of innovation with no time to find required information - Finding information isn’t helped by the numerous tools and notations available - Duplication of information occurs as people find ways to get on with the job - Decisions are made in the absence of data around possible consequences - Knowledge retained by individuals is lost when they move on The discussion will then suggest that visualisation technology, which is becoming increasingly available, can break down the communication barriers that exist on large projects. As an example the product Centruflow will be demonstrated which uses advanced 2 dimensional (x-y), 3 dimensional (x, y, z) and 4 dimensional (x, y, z and time) display techniques to bring comprehension to all users and not just a specialised few. Team collaboration using shared visual models will also be demonstrated. Centruflow was validated against a number of trial customers in 2005/2006 with the first production release going live at Natural Gas Corporation (now part of Vector Energy) in November 2005. Several Government pilots are currently in place including Land Information New Zealand, Ministry of Health, Transit New Zealand and Auckland Council (Metro Water), it is hoped that at least one of these Government references will be available for a case study and if possible will appear as a guest speaker.
Webcasting
solutions for Government innovation Target Audience: 3.8 Public agencies face tremendous pressures in accomplishing their program goals. Funding cuts, expanded mission goals, emerging challenges and ever changing information systems and technology all contribute to an environment which is in a constant state of flux, with extreme communications and information sharing challenges. Hear how governmental agencies are using webcasting (Mediasite) to develop and deliver professional development, just-in-time communications and training for emergency preparedness, organizational communication, and to support planning and coordination activities. Moira Lafayette will be discussing webcasting applications, cost benefits, and implementation strategies that have worked in government, healthcare, and educational institutions. Case Studies and other innovative application will be shared.
Stir-fried
chicken & enterprise architecture & federated enterprise
architecture Target audience: 3.1 Over the years a number of analogies have been used for Enterprise Architecture and Federated Enterprise Architecture; two popular ones are aeroplane production and town planning. However, these analogies are themselves complex and outside the experience of many people. This places limits on their effectiveness for conveying Enterprise Architecture concepts. This paper will introduce a new analogy for Enterprise Architecture - cooking. It will take a light hearted look at Enterprise Architecture concepts through a common everyday activity. This paper has two basic assumptions: (i) everyone has some experience with cooking; (ii) many people have, or can quickly acquire, some comprehension of stir-fried chicken.
Partners
in innovation – Microsoft New Zealand Innovation Centre for the
Public Sector Target audience: Not specified The aim of the Microsoft New Zealand Innovation Centre is to give government agencies the opportunity to address public service challenges, by developing proof-of-concept prototypes, using Microsoft technology and expertise. Solutions are delivered in collaboration with Microsoft Services and its technology partners at no cost to the agency. All the reusable intellectual property generated from Innovation Centre projects is made freely available to any interested government organisation. Any public sector business challenge that could be solved with an innovative technology solution could be eligible for Microsoft New Zealand Innovation Centre funding. The solutions incorporate new - or a novel use of - Microsoft technology in the public sector. The resulting prototype also have relevance to a wide range of public sector agencies and ultimately help the organisation better serve New Zealand’s communities. Innovation Centre projects create great stories about the innovative use of technology in New Zealand. The collaborative approach of Innovation Centre projects means that each organisation and individual involved benefits from a mutual sharing of skills and knowledge. Participants build productive working relationships and Microsoft and its partners gain a better understanding of the customer’s business. Many prototypes form a basis for the business case for deployment. In this presentation, Chris Brice - Public Sector Director, Microsoft New Zealand will talk about the Centre’s work to date and he will be assisted with by project teams that have successfully developed innovative prototypes.
Connect
with our culture – the story of NZLive.com Target Audience: 3.5 New Zealand’s cultural portal was launched by the Ministry for Culture and Heritage in September 2006 with the ambitious aims of coordinating the cultural sector, improving its online presence, increasing its economic value and connecting New Zealanders with their culture. Find out about the evolution of this project – from business case to post-launch activities – and the problems it set out to solve. This paper will discuss technical, project management, marketing and community aspects of the project, including the introduction of web 2.0 technologies, phasing a complex web development project, running a marketing campaign and the various strategies employed to build community support behind the site.
E-Learning:
ICT technology revolutionizes the production of training
courses Target Audience: 2.8 Most agencies support an HR or training function that delivers training on such topics as: •Public Sector Code of Conduct •Security and confidentiality of information •Health and safety •Machinery of government The content of these courses is often very similar and it is the context that differs - as each agency refers to their terminology, their case studies and examples. Agencies usually meet their own needs –by delivering workshops or by building e-learning solutions. Both options are expensive and potentially one-hit-wonders. This session tells the story of agencies now exploring the potential offered by e-learning technologies to create content that can be shared and re-used in many agencies. They can share the burden of producing the core content of training courses, and then easily adapt it to reflect their unique contexts. The concept is to “build it once, and re-use it many times”. These technologies offer agencies: -A reduction in some of the barriers to moving to e-learning. -The ability to tailor the content for your agency’s context at lower cost. -Faster development time which means learning needs can be met more quickly -Better return on your investment in training. -The ability to use the content on any standards compliant delivery platform. These technologies offer the sector: -High quality training content that delivers consistent messages across the sector. -A practical strategy to meet the learning needs of high performing public servants A practice that facilitates collaboration amongst agencies.
Applying
ICT innovatively in small, growing organisations Target Audience: 4 As the government has continued its programme of legislative changes to New Zealand’s securities regulation, it has granted extra powers to the Securities Commission. The extra powers have expanded the Commission’s mandate requiring it to grow from 15 to 45 staff over a 4-year period. To enable the Commission to meet its growing responsibilities, its ICT infrastructure has changed and grown too. The Commission’s ICT vision is to provide an effective, best-practice ICT platform for the organisation. It defines ICT effectiveness as getting better regulatory outcomes, improving the ICT customer experience, increasing efficiencies and reducing long-term costs. For its ICT strategy 2003-2008, the Commission identified two drivers of change – its increasing regulatory mandate arising from the new responsibilities and the continuing advancement in technologies suitable to its work. The small size of the Commission posed some interesting challenges. While budget constraints meant we couldn’t do some of the larger scale things, we still aspired to having a best-practice ICT shop. We have therefore used some innovative approaches to implement solutions for overcoming the triple challenges of a rapidly growing, ICT-solutions hungry, small-budget organisation. Some outcomes have included a highly ranked web-site (according to e-govwatch), improved satisfaction scores for ICT services, increased infrastructure stability, increased organisational productivity and reduced costs.
Real
service real time – New Plymouth District Council. Bearing
Point Innovation Awards 2005 – Supreme Winner. Target audience: not specified The potential that new technologies offer for improvements in services to the public can be easy to see but harder to realise effectively. New Plymouth District Council’s Real Service Real time has proven a real winner, producing spectacular gains in the management of the maintenance of water, wastewater and sewage systems. The solution deployed integrates a range of technologies, systems, data and communications tools to create a single seamless and efficient way to monitor and manage performance accurately. This technologically innovative system has increased customer service levels significantly, enabled efficient contract management and is helping to reduce lifecycle costs – through less administration/overhead cost and the provision of better input into lifecycle analysis for future decisions.
Wikipedia
Blogs
Un-Managing: Unleashing the Creative
Beast in your Teams Organizations are bound to the idea of innovation - the need to constantly introduce new methods. They hire smart people and put them in teams tasked to be innovative. There are a couple things wrong with this approach, though. It makes a great number of presumptions about innovation: that it just happens when you put smart people together, that it happens in these small teams, that there is a proven method that a few are trained in... This presentation takes a look at and unravels the myths of innovation, as outlined in Scott Berkun's new work on the subject, then proposes to reframe the goal as creating the conditions for organization-wide creativity, combined with understanding what will truly remotivate all employees to participate. Management turns more into guidance or catalyzing towards this goal.
Using
intellectual property to encourage innovation in ICT Target audience: 3.5 Intellectual property rights can be used to both encourage and stifle innovation in ICT. The open source debate is testament to that. Given the need to encourage and foster innovation in ICT in New Zealand to enable us to grow our economy and provide a vibrant, happy and healthy place to live, we need to look at ways to use intellectual property rights to our collective advantage. This means we need to examine traditional approaches to ownership and licensing of intellectual property, particularly in the government sector, to explore ways in which New Zealand can exploit ICT innovations to grow export revenue. This presentation will outline some fundamental intellectual property principles, apply them to the ICT industry and then explore options for ICT customers and vendors alike to use their innovations for the benefit of the country.
Sometimes
a great idea is not enough Target audience: not specified The healthcare industry can be both very conservative and highly innovative. Ideas for improving diagnoses and treatment abound but the path from idea to clinical practice can be fraught. This presentation follows the path of a successful locally developed innovation that has improved the care of critically ill patients in Christchurch Hospital. Patients in intensive care are often sedated to relieve pain and anxiety. Classically the rate of drug infusion is adjusted by nursing staff according to their perception of the patient’s state. This leads to variability, poor sedation control and poorer patient outcomes. The idea was to automate the process by monitoring the patient and providing a feedback path to automatically optimise the drug infusion. The first challenge to this idea was a clinical reluctance to fully “let go” of the process – could a machine autonomously assess and treat the patient? Associated with this was difficulty in automatically assessing the patient. It became clear that nurses were good at assessing patients, but no so good at adjusting drug flows to achieve long term stability. Our solution was to use the nursing assessment skill as input to a drug controller. By separating patient assessment and drug control we have left clinical staff “in the loop” gaining cultural acceptance. However we have still reduced variability and improved drug control by applying control systems theory to set drug infusion rates based on nurses’ assessments. Designing a device for this challenging environment has also raised interesting human factors and reliability issues.
Wikis
and the e-initiatives wiki Target Audience: 4 Wikipedia has become a household name to many, both as a quick reference guide for any topic, as well as the epitome of a spurious and unreliable resource. However, a wiki as a tool and 'being unreliable' are by no means necessarily synonymous. This session will examine wikis as the modern collaborative workspace with an introduction to the e-initiatives wiki. The e-initiatives wiki is an editable-by-all knowledge base for projects involving ICT within the Public Sector. It is available to all New Zealand government agencies using the Public Sector Intranet. Any contributions to the wiki are transparently attributable to the author. You can see the entire history of a page (who has created it, edited etc.) or prospectively add as many pages to stay informed of who is making contributions in the future. The outcome is a constantly growing pool of knowledge.
Pattern
thinking, forced innovation technique and deliberate evolution Target Audience: 3 Complex
systems and challenging situations are made up of repeating patterns.
We use these patterns everyday to manage the things around us.
Without the ability to recognise and apply patterns, we would be
faced with total chaos and wouldn’t be able to achieve the
smallest thing. Innovation
is one of the most challenging endeavours for the human brain because
it battles to come up with anything truly novel or innovative except
in a very small set of unique circumstances.
When faced with this
unique set of circumstances, the innovator is able to generate a
breakthrough solution, while the average person just gulps and flees.
There are two parts to the
innovators secret: This paper reveals and demonstrates both these parts of the innovator’s secret and presents a set of techniques anyone can use to innovate on demand. It also presents a set of simple solution patterns to common IT and other service delivery problems and challenges and provides advise, tips and tricks for implementing them.
A
demonstration of how innovations in technology are helping
governments make the world a safer place Target Audience: 3 This paper will discuss how technology developments in recent years have created some every exciting innovations for the public sector, helping make the world a safer place for all. Real world examples will show how geospatial technology is now being utilised to bring together a variety of information from sensors including CCTV to provide real time information over the web. The paper will highlight how the disruptive nature of many emerging technologies will deliver greater benefit to the public sector. The paper will show how the adoption of industry standards based web services has brought about a shift from technology centric solutions to data centric solutions. The benefits of Service Oriented Architecture (SOA) and its use for sharing data between and within organisations via a web browser will be introduced. Real world examples will be provided to show how SOA and web mapping has helped to drastically improve integration between spatial and non spatial systems, allowing government organisations to make the world safer. The theme of wireless technology will be explored to show how innovations in hardware have helped to create a user experience where real time spatial information is accessible to users, regardless of location. The impact of wireless technology and its pervasiveness will be discussed, explaining how it has blurred the boundaries between office and field based staff and how self updating databases and real time applications will benefit society in the future. The ubiquity and variety of mobile devices will also be introduced during this paper.
Innovation
close to home – why wouldn’t you consider a local
solution? Target Audience: 3 New Zealand technology companies are earning an international reputation as innovative and solution-focussed businesses. Many are selling their solutions successfully into central and local government organisations overseas. Strangely, many of these same organisations report that they find it far more difficult to sell into government here in New Zealand than they do overseas. We will present a panel of leading New Zealand solution providers. Each will present case studies of how their solutions have made a difference to their customers overseas. We will then facilitate a panel discussion, where they compare their experiences with overseas customers, as compared with their experiences with New Zealand customers. Audience members will have the opportunity to participate in the panel discussion. Attendees will learn more about the capabilities of some of our leading solution providers. Attendees will also learn about how New Zealand government ICT procurement practices impact on innovation, the benefits of local supply and how the Industry Capability Network can help engagement with local product and service providers. We would ideally like an hour for this session.
Blogging
in the State Services Target Audience: 3.5 Blogs are quickly emerging as a modern complement to traditional media. Never before is it as easy for anyone to have their message heard by so many. But what are the implications for government? Should agencies embrace this new medium to engage with the public? Does blogging as a public servant have new implications for our Code of Conduct? This session will investigate the research conducted so far into both blogs as an official communication device and personal blogging with regards to the Code of Conduct. As a medium for communicating official government messages, agencies should be aware of the less trumpeted risks, hazards, and resources required before committing to a blog. While there are occasional success stories, 'Corporate blogs' are almost considered an oxymoron within the 'blogosphere'. Agencies should weigh up their message, desired audience, and resources. The Code of Conduct broadly covers what activities individual State Servants should refrain from. As ICT makes communication easier, stepping over these lines becomes much easier than ever before, with broader implications. What once was a casual comment at the pub can now be a casually post on a blog, which in turn is hyperlinked, then hyperlinked again, ending up on the six o'clock news. State Servants should be reminded of their responsibilities while exercising their right to free speech within new digital mediums.
Everyone
scratches their own itch: Innovation and open thinking in
Government Target Audience: 3.9 It has been said that the greatest single contribution from the open source movement has been innovation through collaboration. The Public Sector is well placed to adopt some of the practices of the community behind open source software, open standards and open content. Unlike many commercial organisations, government agencies can and do collaborate. But is the Public Sector being innovative enough to face the challenges of e-government? What lessons can government learn from the way the open source community innovates? How can open source directly facilitate innovation? What are the essential ingredients for an innovative e-government environment? Virtual Presentation $100 Laptop Nicholas Negroponte is former Director of the MIT Media Lab, and founder of the non-profit, One Laptop Per Child, dedicated to making the famed $100 laptop a reality. In this talk, he outlines some of the challenges of getting a $100 laptop produced, and explains why he stepped down as Media Lab director to focus on it full-time, "for the rest of my life." Out of our minds: Learning to be creative Sir Ken Robinson is author of Out of Our Minds: Learning to be Creative, and a leading expert on innovation and human resources. In this talk, he makes an entertaining (and profoundly moving) case for creating an education system that nurtures creativity, rather than undermining it. DAY 2 e-GOVERNMENT THURSDAY 10 MAY 2007 Keynote
presentation: The Updated e-Government Strategy Further details to come. Keynote
presentation: Democracy in Transition Government today is too easily seen—and sees itself—as a provider, decision maker and problem solver. That must change. The challenge is to become more of an enabler, partner and facilitator. Governments cannot solve the problems of a complex, fast-paced, information society—problems like smoking or obesity, community economic development or immigration, illiteracy or racism—just by issuing policy directives from an office building in Ottawa or Wellington. Bureaucracies, with their one-size-fits-all solutions, are too remote to get individuals to change their values, attitudes and habits. They don’t have that kind of influence over ordinary people. Governments need citizens to play a bigger role in solving issues like these; but, if they want to engage them, they must be willing to give them a bigger role in making plans and choices. If citizens do not feel a genuine sense of ownership of the solutions, they will not feel a genuine sense of responsibility for implementing the plan. Empowerment and responsibility go together. Social change can be led but it cannot be proclaimed. It happens from the bottom-up, not the top-down. This keynote address will explain why democracies like Canada and New Zealand are on the threshold of what could be a new era in governance. In particular, a combination of “community-directed approaches” and internet technology creates a powerful new set of tools to realize shared governance. As a result, it is increasingly possible to engage a whole community—whether a geographic one or a community-of-interest—in the task of setting and achieving public goals in ways that were not possible only a couple of decades ago. But the fact that such change is possible is no guarantee that it will happen. Governments may well fail to rise to the occasion, adopting a conservative outlook and trying to force 19th century institutions to fit an information society. That will fail. The status quo is not an option. The result of such a strategy is likely to be a serious erosion of government’s effectiveness, relevance and legitimacy. The only real option is move ahead with the task of renewing our democratic institutions and practices for the 21st century. The speaker will outline some key steps that must be taken for this to succeed.
Connected
Government: The new platform for services, innovation and
sustainability Target audience: 3.5 The presentation will review evidence from countries around the world, including New Zealand, to explore the shift in focus towards services and solutions as governments look for ways to use networked information and communication technologies to build a platform for success in the digital knowledge economy. The platform increasingly focuses on delivering a “triple play” bottom line of economic resilience, social inclusion and improved public services. The presentation will use case studies to illustrate how governments are planning and executing this next phase of government transformation to improve services, lift the efficiency and productivity of the public sector and building trust and engagement with communities.
Taking
advantage of the Government Shared Network Target Audience: 3 This presentation will provide an overview of the Government Shared Network - benefits, features, products and how your organisation can exploit the GSN for collective government and individual agency benefit.
Developing
and delivering an ISSP Target Audience: Not specified The Ministry of Justice delivered an Information Systems Strategic plan during 05/06. An ISSP represents a significant exercise in identifying and setting strategic direction, and the methods, processes and team composition all contribute the final deliverable. This session will talk about how the Ministry of Justice went about creating an ISSP, the experiences of working on the project, and communicate the key strategic themes coming out of the final deliverable.
Ruby
on rails Target Audience: Not specified New Zealand companies are increasingly turning to Ruby on Rails to reduce their time to market, and the cost of their projects. I'll provide an introduction to Rails and introduce the key concepts used in the framework. Then cover how it's helping kiwi teams build great solutions for themselves, and their clients.
Defragmenting E-Government in New
Zealand What are the effects of New Zealand’s public management system on e-government initiatives? Does decentralized authority mean New Zealand risks falling behind in the implementation of e-government? This session will debate these and other issues raised in a case study about the e-government strategy adopted in December 2006. A case study written for Harvard University’s Kennedy School of Government, and the first New Zealand case to be included in this case library, will be the focal point for the session. The author of the case, Dr Richard Norman of Victoria University’s Management School will introduce the themes covered in the case and spark a debate about the issues raised by the strategy. This session will be as interactive as possible. If you are considering participating, please read or skim through the draft case which is available as part of the GOVIS website and come ready to air your views.
No
Transformation without authentication Target Audience: 3 The sophistication, frequency, and severity of identity-related crime is growing quickly in all channels. The online channel is particularly vulnerable because the Internet was built without an ‘identity’ layer, so there’s no in-built way to know who you’re dealing with. The resulting issues create a real risk that the transactional and transformational opportunities offered by the Internet may never be realised. The response from industry, the commercial sector, and government is highly fractured. Many identity proofing approaches and many authentication approaches are already in place and there’s little current or emerging consensus on the best approach, and even less real convergence. Rather, currently-deployed processes and systems tend to be expensive, of low quality, lack consistency and interoperability, and have short re-investment cycles. An all-of-government response is critical if we are to realise the goals government has set for us. This work includes the development of interoperability standards and a suite of shared services. It will deliver improved ease of use and convenience for citizens and businesses; affordable access to high-quality identity proofing and authentication technologies for agencies; and build once / use many cost savings, and improved transformational opportunities for government. The first set of standards has been launched. The first of the shared services - the Government Logon Service - has been built and is available for agencies to use. The Identity Verification Service has been designed and the feasibility of other services is being studied.
Implementing
an electronic repository for taxpayer records at Inland
Revenue Target Audience: 2 In July 2004 Inland Revenue went to market for an archival solution for taxpayer records. The objectives were twofold: (a) to improve efficiency and responsiveness within the organisation, and (b) to meet the obligations of the Public Records Act that came into effect in May 2005. The Electronic Document Storage & Retrieval (EDSR) system went live in June 2006. This talk will describe how the team went about automating the capture and storage of 90 million pages a year, which includes both scanned documents and printstream output. The solution uses a simple web-based interface for document retrieval, and was introduced with minimal disruption to existing business processes.
Search Target Audience: 3.5 Search is one of the most used navigation elements on the web, with an average of one third of web site experiences beginning with search. If you are interested in the customer experience on the web, search deserves your attention. Search is fundamentally about finding relevant results. The search market is complex, and the landscape is evolving – quickly. According to John Batelle, search (capability) is only 5% there. It is expected hyper-evolution will continue as existing and emerging large players vie for market share. This talk will cover: The current search market Customer expectations for their search experience Search strategies The future of search (search 2.0)
Data
mining for customer understanding Target Audience: Not specified In the sale of goods and services, true differentiation is becoming much harder to achieve. Product or service innovations, once new and sustainable sources of competitive advantage, are today harder to find and easily copied. Time-to-market, product quality, services bundle, location, distribution, warranties, product choice – all are incremental and shorter-lived advantages. How then, does an organisation differentiate? An old and somewhat-glib adage is that ‘once you know everything there is to know about your customer, the rest is easy’. For many organisations today, this is taking on a new degree of seriousness as they look to the data gathered on consumer interaction as a source of strategic insight into market need and a more relevant offering in the future. The lessons from this are equally applicable in public and private sector environments. The Fly Buys programme, run by Loyalty NZ Ltd, has been operating in New Zealand for ten years. In this time, the business has captured a wealth of consumer behavioural data. This data set is by no means small, and the programme is tasked with the dual responsibility of harnessing and managing this voluminous data to all legal and ethical compliance standards, whilst distilling from it meaningful insights which allow businesses and consumers to find a mutually beneficial match between offering and need. Ten years on, Fly Buys and its participating companies are still learning. Now more than ever, there is a desire to push data capture further, trapping more granular information and applying new methodologies to develop a deeper picture of consumer behaviour. This presentation provides examples of the strategies employed and challenges encountered in building rich consumer information from significant data volume, offering insights which may well be of use within the government sector.
If
I’ve told you once, I've told you a thousand times: A case
study on the Public Sector Directory Target Audience: 3.3 The Public Sector Directory (PSD) came into being as a direct result of the intense frustration experienced in trying to do mailouts based on out of date agency information. This presentation looks at the principle of "create once, reuse many times" and considers how existing data and infrastructure might be leveraged to improve the process of collecting agency-related information from other agencies.
Use
of technology to achieve more efficient, effective and robust
tendering Target Audience: 3 Tendering is an expensive and potentially complex process for both buyers and sellers of ICT services in the public sector. The result of a poorly managed tender process can be a significant cost to the buying agency – not only from failing to achieve the best solution, but also in terms of reputational risk. The recent introduction of mandatory rules for procurement by Government departments has increased the profile and spotlight on public sector procurement activities and added to the potential complexity of the tendering process. Jolene and Andrew will present a case study on how they used the Apet® tender evaluation software to facilitate an efficient, effective and robust tender process for the tendering of MoRST’s ICT Services. Use of tendering tools such as Apet® are common practice in Australia, UK and other jurisdictions, however they are still relatively new to NZ. The MoRST ICT services tender was one of the first public sector ICT procurements to utilise this technology – with very successful results.
Putting the ‘User’ back into
User Acceptance Testing Target Audience: 3 This presentation is aimed at organisations that are, or will be; implementing custom developed or package software systems and who are unsure how to tackle the critical User Acceptance Testing (UAT) activities. UAT is a key contributor to the successful implementation of any software system, ensuring that the system is fit for purpose before it is deployed for production use. However, UAT can be seen as an extreme and extra demand placed on already busy users and often suffers from poor planning, rushed or flawed execution, or occasionally it can be ignored altogether. The intended users of a software system have critical knowledge of the business domain in which the system will operate. To improve the success of software system implementation, it is paramount that priority be given to user UAT with user involvement. This presentation illustrates a pragmatic and commonsense method for UAT that users with limited or no previous testing experience can follow to effectively conduct UAT activities. In addition, it reinforces the benefits that organisations receive from performing UAT and addresses the common reasons organisations consider UAT difficult. This pragmatic method was used for the UAT of the National Library’s Web Curator Tool (WCT) and the presentation will include a brief overview of the WCT Project and a discussion of the Library’s experiences while applying this method.
Privacy and Sovereignty What significance do national borders have when it comes to the transfer of personal information? Can we realistically talk about controlling the flows of New Zealanders’ personal information, or has the world become one large soup-bowl of personal data? What are the challenges in protecting privacy in this environment and what are the options for regulation? There is a tendency for governments around the world to pause before legislating in this area, and international cooperative bodies are now beginning to fill the gaps. Will agreements, standard-setting and protocols be the way forward? New Zealand does not have a statutory framework or a tradition of protecting citizens’ data when it moves outside New Zealand. What are the implications of this and should we be more proactive?
The
Plunket technology pathway – taking a strategic goal and
shaping it into reality Target Audience: 2.5 The Plunket Technology Pathway (PTP) was conceptualised by the Plunket General Managers Team (GMT) early in 2006. The aim was to use technology ‘smartly’, thereby increasing the relevance of access to information for parents with young children. At about the same time, GMT began to consider development options for PlunketLine. The decision was made in September 2006 to bring PlunketLine back in-house from the current call centre provider and to build a distributed contact centre. This will initially be based out of 4 facilities (one in Wellington and three in Auckland) using Voice over Internet Protocol (VoIP) technology across a Wide Area Network (WAN). The challenge for the IS Manager and his team has been how to facilitate and support the changes involved with this project and meet the PTP vision? The PTP had to be realised in a way that would fit the budgetary constraints and cultural concerns of Plunket, yet still empower the PlunketLine project to succeed and enable future developments to occur in a coherent way. A building block approach has been taken, using the cornerstones of PTP with PlunketLine as the foundation block. These were: a)
building a WAN This presentation considers how this was achieved and what were the lessons learned.
Streamlining
contract management processes Target Audience: 3 NZAID is the Government’s international aid and development agency. The agency is responsible for delivering New Zealand’s $333M Official Development Assistance and for advising Ministers on development assistance policy and operations. NZAID is a semi-autonomous body within the Ministry of Foreign Affairs and Trade (MFAT). NZAID’s programme is centrally focussed on the elimination of poverty through development partnerships, with a core focus on the Pacific. Staff are based in Wellington and at High Commissions throughout the Pacific, South East Asia and Africa. The agency has a centrally located Contracts Team in Wellington responsible for procurement, operational policy and the development of contracts and grant funding arrangements. The process for development of contracts is complicated by the variety of individual needs, physical distance and pockets of expert knowledge held throughout the organisation. NZAID decided it needed a computer system to help collaboratively manage procurement and the development of contracts while meeting government audit and compliance standards. Partnering with Hindin Communications has enabled NZAID to create Koru, a contract management system using Hindin’s off the shelf product - KnowledgeBase. Koru was built based on current contract management best practices, and designed to facilitate organisational learning and improvement. The implementation of a contract management system has had many positive outcomes for NZAID including: • Effective collaboration during the contract development and lifecycle • Transparent tracking and management of all contracts • Analysis of internal service standards and agency wide performance • Timely notifications of key tasks to staff and managers • Improved access to, and reliance on, procurement and financial guidelines and policy • Reduction in internal business friction and improved focus on outcomes • Improved operational and corporate reporting. Though NZAID was initially only looking for a Contracts Management System what has been arrived at has not only met these expectations, but allowed them to better understand their systems, and build stronger cross-functional collaborative frameworks. It is strongly believed that the lessons learnt by NZAID in establishing this system will be of use to many other government organisations who want to streamline/review their contract management processes.
Planning
and implementing an improved workflow and publishing processes for Te
Ara Target Audience: 2.5 Te Ara – the Encyclopedia of New Zealand is a ten-year project to compile and publish an entirely new encyclopedia of New Zealand on the web. The publishing cycle is a long one – content is compiled and prepared for the web (and other outputs) in a sequence of thematic groups, each of which represents about 5,000 HTML: pages and is published roughly annually. The requirements of future proofing content for a long publishing project, multiple outputs (web, print, PDA), and for the longer term include a non-proprietary format for publishing and archiving, the ability to update an increasing volume of content, and an efficient interface to enable multiple contributors to participate in the publishing processes sequentially. In 2006 Te Ara reviewed its data repository and workflow systems and commissioned a new workflow tool and framework to manage the publishing process and to accommodate enhancements and extensions to the current processes in the future. This presentation will discuss the issues facing the project and demonstrate how they were resolved. The workflow tool (Tawa – Te Ara Workflow Assistant) was built using open source software and is available to and adaptable for other web publishing projects.
Business Rules in Government Government agencies worldwide are facing the challenge of delivering improved customer services against a backdrop of ever increasing legislative and regulatory complexity. The pace of policy and administrative change demanded by political directives is difficult to meet in traditional technology environments with long project cycles to translate from business requirements to implemented systems. Imagine the difference when subject matter experts and business analysts are able to directly create natural language business rules to execute in ICT systems without having to write program code. Anthony Bettanin from RuleBurst will present on the current state of BRMS (Business Rules Management Systems) and examine how this technology enables public sector organisations to move towards the utopian vision of quickly, easily and cheaply updating their ICT systems as their requirements change. The presentation will include a number of examples of actual ICT innovation in production systems using business rules technology from recently completed Australian & UK government projects. The presentation will also include discussion of how business rules fit with modern Service Oriented Architectures (SOA) and packaged solutions. Anthony Bettanin is a specialist in complex business rules solutions for public sector organisations. Anthony has worked for RuleBurst (previously named SoftLaw) since 1998, combining his computer science and law background to deliver major projects for large government agencies like Centrelink (Australia) and HM Revenue & Customs (UK).
NZ
SAMS - a SAML v2.0 case study Target Audience: 2 The New Zealand Government proposes to deploy OASIS SAML v2.0 in its All-of-government Authentication Programme and other related e-initiatives promoted by government agencies. This presentation provides a high level overview of the Programme and walks attendees though the approach being taken to develop the profile. The presentation will highlight the roles of the standards bodies, vendors and the agency implementers in the work, and finish with an insight into the key considerations for others who may be planning a similar exercise.
Dancing
with bears Target Audience: 2.5 BEARS, whether real or metaphoric, must by their very nature inspire both awe and trepidation at the same time. There is no doubt that the thought of having to confront one head on, let alone dance with one, is overwhelming. Let’s face it, bears aren’t renowned for dancing. In fact, bears are rather well known for their more fearsome attributes. Nevertheless, there are times when bears need to be dealt with, and sometimes when, dare I say it, they need to be partnered with. When (and not if) we are faced with bears, we will need to know how to confront, train and work with these great animals, without getting hurt in the process and without, as happens in some tragic examples, destroying either dancing partner. “Innovation in ICT” will require us to dance with a few ‘bears’. They could include: • a major project or initiative. • a significant or new business relationship. • a particularly difficult problem or situation. • challenging obstacles. Whichever it is, this presentation will offer some guidance in how to confront, train, manage and ultimately enjoy dancing with bears.
Families
on the couch: heading online to hear from New Zealand
families Target audience: 3 The role of the Families Commission Kōmihana ā Whānau is “Giving New Zealand families a voice Te reo o te whānau”. In order to have ready access to the views of New Zealanders on family-related issues the Commission is required in its legislation to set up suitable mechanisms. In 2005 the Commission decided to try-out an interactive online tool to obtain the views of family members. The Couch website was set up for the Commission to hear directly from families. Information collected feeds into the development of projects and informs the Commission’s approach to advocacy on a range of issues. Since The Couch was launched in April 2006 membership has already reached 2,300 people – a figure far higher than expected. Every six to eight weeks members are invited to complete short polls and questionnaires. After each poll closes a report is published to share the findings with members, and anyone else who is interested. To date polls and questionnaires have covered parenting education, out of school care, family budgeting, and factors families would take into account if they were to consider moving to another country. Data collected is providing a rich mine to inform the Commission’s work. The e-panel with a standing membership is the first of its kind run by a government agency in New Zealand (as far as we know anyway). This presentation will cover why The Couch was created, the contribution it is making to the Commission’s work, and challenges faced retaining and growing the membership. Website www.thecouch.org.nz
Identity
2.0
Freedom
XBRL
- the revolution in business reporting? Target Audience: 3 The eXtensible Business Reporting Language (XBRL) is an internet-based language designed to standardise the communication of financial and business reporting information within and between organisations. XBRL is an open standard developed by a non-profit organisation called XBRL International and is being implemented in dozens of countries throughout the world. XBRL has the potential to significantly reduce compliance costs and internal operational costs, improve risk analysis and audit capabilities and improve the accuracy and timeliness of data that is reported to government. The Dutch XBRL taxonomy project has estimated that XBRL could potentially reduce administrative burdens in the Netherlands by up to 25%. If similar benefits are realisable in New Zealand, the standard could have a massive impact upon Inland Revenue and the way businesses interact with government. During 2005, Inland Revenue agreed to be the lead agency for the e-GIF XBRL Working Group, which is investigating the adoption of XBRL as a standard for sharing financial and business information across the public sector. The Working Group plans to make a recommendation to the e-GIF Management Committee around the adoption of XBRL during 2008. This presentation will provide an overview of the XBRL standard, its potential benefits and the work being undertaken by the e-GIF XBRL Working Group.
The
Future of e-Government Interoperability Framework (e-GIF) Target Audience: 3.3 The e-GIF progamme has been in place for approximately 5 years. This presentation looks at lessons learned from cross-agency implementations and discusses key focus areas for the future.
Collaboration
across government: Public Sector Intranet (PSI) Target Audience: Not specified This case study will provide a brief demonstration, followed by a look at how and why the PSI was developed and how various agencies are achieving results through the PSI. The initial presentation also will look at marketing and promotional opportunities and challenges, and reflect on some possible future directions.
Shared
workspace Target Audience:2.5 Are you working from home and needing to collaborate with people or a project? Travelling around the world but needing to be able to contribute to a specialist group? Simply needing to connect different people from different organisations with each other? Yes? Then Shared Workspace is an important service enabling information sharing and collaboration between government agencies and their partners outside government. As well as introducing Shared Workspace as an important collaboration tool, new collaboration solutions such as Government Logon Service are enabling Shared Workspaces to be even more viable than ever before, enabling a higher level of security to ensure confidentiality, integrity and availability of information. This session will talk about the importance Shared Workspace plays in enabling collaboration across government and will case study how the service was integrated with the Government Logon Service. DAY 3 FUTURES FRIDAY 11 MAY 2007 Keynote
presentation: Government 2.0: Architecting for Collaboration Much has been written about this so-called 'new era' of the web, but as much as it sounds like the early dotBomb hype is happening all over again, something HAS changed. For one, the publishing tools have been democratized. More and more people have the means to produce personal content. The individual has an audience...and because of the growing number of distribution tools, this audience is growing. What does this mean for government services, though? Well, for one, it gives a progressive-thinking government the opportunity to really leverage these tools to create a more engaged, participatory citizenship. What if the government could provide the platform that enables more connections between its people? Tara Hunt, known widely in the Web 2.0 world as the Citizen Marketer (meaning she identifies more with the citizen than the marketer), will present the core tenets of Web 2.0 and explain how they can be repurposed to re-architect government for collaboration. Keynote
presentation: Strategies for internet citizens Sponsored by Microsoft. We are all citizens of our towns, our states or provinces, and our countries. Now we are also becoming citizens of the Internet. This talk explores a variety of emerging Internet-based communication strategies that can enable governments and citizens to collaborate more effectively at every level.
Incremental
Strategy – eHealth in New Zealand Target Audience: 4 New Zealand is widely recognised as an innovative leader in e-Health. The Health Information Strategy for New Zealand (2005) guides a national programme of developments and standards that will ensure that health information is delivered to the right people at the right time in the right form to support uses ranging from supporting clinical decision making through to the design, establishment, management and evaluation of national policies and health programmes. In common with many other countries New Zealand is adopting an incremental approach, entering into a journey where the destination is not yet clear. Also in common with a number of other health administrations, such as Wales, Scotland, Holland etc) New Zealand has rejected the concept of a centralised Electronic Health Record (EHR) and is exploring the possibilities of a distributed or federated form of EHR. Implementation of a distributed EHR will require a high quality underlying infrastructure to connect healthcare providers, ubiquitous standardisation of data and appropriate governance of health information so that the sector can be appropriately supported by good health information. This address will describe progress to date, identify underlying drivers, enablers and barriers suggest options for the distributed EHR in New Zealand and compare the New Zealand approach with other jurisdictions.
Practical
change management Target Audience: 2 Change Management. How do you put |