2001

e-Government Odyssey 

the theory of “e-Government” *

2002

emerge

collaboration of  Government services via Information Technology/Information Management (IT/IM)

2003

enable

practical reality of e-Government  - doing it !

• what technologies today support enablement?

• how has IT enabled business, and Government processes?

• how have e-Government initiatives enabled the citizen,  business?

• what is required in the leadership space to ensure enable technology initiatives are successful?

THE WIZARD OF NEW ZEALAND is a well known Christchurch personality and public speaker. He specializes in a modern physical cosmology of the universe. He speaks often on the future and was one of the first people to see and speak on the electronic revolution ahead, which he will reflect upon here at GOVIS.

DEREK LEDAYN has extensive consulting and operational experience in business capability improvement. As Director of Information Services at Victoria University, he developed library management and technology capabilities. As General Manager Business Development and Systems for the Customs Service, he led a $22 million modernisation programme redesigning core business processes and rebuilding technology enablement.

MARK RATCLIFFE is the Chief Information Officer for the Telecom group of companies in New Zealand and Australia. He is responsible for Telecom’s corporate information technology and systems, which include management of a NZ$1.5B outsourcing partnership with EDS. In addition Mark has executive responsibility for Telecom Directories Ltd and Telecom’s Product & Content Sourcing Group. Mark has worked in a variety of senior roles over his twelve year career at Telecom. Prior to coming to Telecom, Mark worked in senior accounting, IT, project management and consulting roles in England and New Zealand.

ALICIA WRIGHT is currently Manager of Research and Evaluation at the Ministry of Social Development's Centre for Social Research and Evaluation. As Director of Amherst Group, she coauthored Getting Results: Case Studies of Innovation in the Public Service. Since arriving in New Zealand in 1996, she has conducted public sector evaluation, policy and research. Prior to that, Alicia spent 6 years conducting information management and technology research and evaluation in Washington DC. Her MS is in Information Management from Syracuse University, New York.

MICHEL BRAZEAU is the Government Global Industry Partner for EDS in Canada. Michel is also the Canadian leader of the Strategic Technology Services team, which helps organisations realize value from IT investments and leverage technology for innovation and growth. Michel has over 15 years experience in management consulting.

ADAIRE FOX-MARTIN is responsible for leading Oracle Corporation’s Public Services industry group in Asia Pacific. Her team manages Oracle’s business with key Government organizations - for Oracle Technology and Enterprise Applications including Oracle’s suite of public sector products and services. Adaire has been with Oracle Corporation since 1989. Prior to her current role, Adaire has held various management, consulting and business development positions within Oracle, spanning the UK, Australia and Singapore.

BRIAN PINK’s career in statistics started with the Commonwealth Bureau of Census and Statistics in Sydney in 1966. His career since then has taken him to Perth, Canberra and most recently to Wellington where he has been Government Statistician and Chief Executive of Statistics NZ since October 2000

TREVOR MALLARD has an interest in information and communication technology, particularly in its application to schools and the community. As Minister of State Services, He is responsible for driving the Government's e-government vision. Trevor has been a Minister of the Crown since December 1999 and holds the portfolios of Minister of Education, Minister of State Services, Minister of Sport, Fitness and Leisure, Minister Responsible for the Education Review Office, Minister for the America's Cup and Associate Minister of Finance.

Other Keynotes:

HOWARD FANCY            MAARTEN WEVERS

HOWARD ASHER

7:30

Registration desk open and coffee available

8:30 – 9:00

Welcome and Intro: Deidre Butler, GOVIS convenor

9:00 – 9:45

Opening – KEYNOTE: The Wizard of New Zealand

Transforming Reality

As the Modern Industrial Age is superseded by the Electronic Information age, wizardry will flourish and scientists will be relegated to the role of technicians. As God and the Church was replaced by Nature and the University so the latter will be replaced by Wizards and the World Wide Web

9:45 – 10:30

KEYNOTE: Derek LeDayn ,Optimation

Powerful Leadership of Technology Initiatives (PPT 188KB)

In order to deliver successful projects, the project manager needs the active support of the project team, Project Sponsor, Steering Committee and the project office, the CIO and Business management. But who is supposed to do what? How do you ensure the project will deliver the benefits promised?

10:30 – 11:00

Morning tea

11:00 – 11:45

KEYNOTE: Brian Pink, Statistics New Zealand

Internet and the 2006 Census – The Challenges for Statistics New Zealand (PPT 125KB)

The 2006 Census will be the first time New Zealand respondents will have a choice of paper or electronic questionnaire. This case study will explore the range of challenges being tackled by Statistics New Zealand to enable this to happen.

ROOM    

Keystone Auditorium

New Zealand Post 1

New Zealand Post 2

Square Affair

11.45-12.30

The Connected Republic: Possibilities and priorities in the next phase of e-government (PDF 2,063KB)

e-government has finally found its purpose – to integrate the smart use of technology with policy, organizational and process innovation to put people firmly at the center of the picture.

Martin Stewart-Weeks, Cisco Systems

Project Probe (PPT 248KB)

How will PROBE enhance competition, the "open" network model for ubiquitous service delivery.  Looking at

its impact on the development of broadband services in New Zealand - how will it affect the market, service uptake and service pricing.

Tony Van Horrick, Ministry of Education

Freedom of Choice: Identity and Open source, the Vision for Future Government (PPT 3,196KB)

Simplifying complexity, making IT secure and making IT personalised, protecting and reflecting the needs of citizens should be the real goal of government IT

David Lenz, Novell Inc

Suppliers forum

Presentations and demonstrations from local  software

Vendors participating in the KEYSTONE programme.

12:30 – 1:30

Lunch sponsored by Unisys New Zealand Ltd

1:30 – 2:15

The recent history and hopeful future of government computing in headlines (PPT 4,877KB) (Zip 6,949KB - includes videos)

An outline of how Anthony sees Computerworld's relationship with GOVIS members; and a wish list of how government might use IT for the benefit of citizens.  

Anthony Doesburg, Computerworld

Working Smarter in the Digital Cities (PPT 4,487KB)

“Faster, Cheaper, Better” – examining the opportunities that broadband opens up. Explore what life can be like with Lan-speed connectivity, and digital workflow moving beyond the LAN

Chris O'Connell, Radar Guidance

Is Authentication the Key to Successful E-government? (PPT 3,842KB)

An all-of-government approach to online authentication is one of the enablers of a more joined-up experience for users of government online services envisaged in the E-government Strategy.

Karen Wilton, E-government Unit, State Services Commission

Suppliers forum

Keystone

(HP, Intel and Microsoft)

Continued

2:15 – 3:00

e-Government: are we automating or transforming (PPT 5,535KB)

Experience tells us that technology always offers more opportunities than we can harness because government transformation is not only a technology issue. This presentation will look at some of the ways we can meet the challenges and take e-government to the next level.

Trevor Moore, IBM Asia Pacific

GoProcure – Buying a System: Selling an Idea (PPT 2,412KB)

Doing things the all-of-government way means you meet all the cultural, organisational, aspirational differences between agencies head on. Sticks and carrots may get mules moving, but what does it take to get momentum in the public sector?

Brendan Kelly, E-government Unit, State Services Commission

Technologies for Application Architectures (PPT 897KB)

Mark will focus on the sometimes arduous, often downright confusing, process of picking and deploying technologies that can enable organizations application architecture, adding value both now and “out there”.

Mark Carroll, Statistics New Zealand

Suppliers forum

Keystone

(HP, Intel and Microsoft)

Continued

3:00– 3:30

Afternoon tea

3:30 – 4:15

Through the Glass Darkly - What Lies Ahead for E-government (PPT 2,405KB)

The latest update to the e-government strategy is the most significant to date.  It sets out the Government’s expectations for the programme through to 2010.

Bethia Gibson, E-government Unit, State Services Commission

E-government: Hello, is anybody there? (PPT 3,124KB)

Working on government web sites, do you need a looking glass, a crystal

ball or a gross of Aspirin?  John will explore SSC Web Site guidelines

and wonder how they came to be

John Spavin, Netco

Automating the Maori Land Court (PPT 699KB)

Previously a totally paper based system, all the records held by Te Kooti Whenua Maori since 1865 are being automated

Colin Boswell, Ministry of Justice

Suppliers forum

Keystone

(HP, Intel and Microsoft)

Continued

4:15 – 5:00

KEYNOTE:  Maarten Wevers, General Manager, government Business, NZ Post

Enabling Better Government Through Business Process Management (BPM) Technologies (PPT 454KB)

Maarten discusses how the adoption of an innovative BPM approach will enable government agencies to bring together their business and technology models to achieve enhanced service delivery. He will offer observations on the international BPM movement and identify prime elements that have potential application to the NZ government sector.  He will highlight some recent success stories.

5:30 – 7:00

Welcome function sponsored by Sophos PTY Ltd

8:00

Registration desk open and coffee available

8:45 – 9:00

Welcome and Intro: Deidre Butler, GOVIS convenor

9:00 – 9:45

KEYNOTE: Mark Ratcliffe, Telecom (New Zealand)

e-enablement (PPT 97KB)

How Telecom has taken the lessons learnt internally and is applying them for the benefit of it's customers and New Zealand.

9:45 – 10:30

KEYNOTE: Adaire Fox-Martin, Oracle

Reducing Complexity for e-Government: Throwing out the bath water (PPT 1,354KB)

Lack of long term IT strategies has left many organizations with fragmented architectures. This presentation will explore those challenges for e-Government

10:30 – 11:00

Morning tea

11:00-11:45

KEYNOTE: Trevor Mallard, Minister of Education

Future thinking - e-government as an enabler of change in the state sector (PPT 2,449KB)

Maintaining the momentum of the E-government strategy and looking beyond access - what changes to government will e-government drive in the long-run?

ROOM    

Keystone Auditorium

New Zealand Post 1

New Zealand Post 2

Square Affair

11.45-12.30

Values drive value (PPT 1,054KB)

By being transparent about values and allowing customers and partners to experience these values at every interaction, a company will distinguish itself from its competitors.

Ross Peat, Microsoft New Zealand

Structuring Content - The Key to Successful Online Systems. A Case study: E-Consultation (PPT 158KB)  (Zip 611KB - includes example pages)

How do you structure information so that the detail is accessible, useful and usable to every kind of audience imaginable?

Pauline Humphries and Brenda Tripp, TACTICS Ltd

Enabling Government in The Age of Mobility (PPT 4,911KB)

How can mobility enable government?  Mobility is about key information at key times, reaching the individuals and enabling two-way interaction.

Russell Stanners, Vodafone

Suppliers forum Case studies from Microsoft, HP and Intel from other Keystone solution partners in the region

12:30 – 1:30

Lunch sponsored by Hewlett Packard New Zealand

1:30 – 2:15

Web Site Usability: Fact or Fiction? (PPT 2,228KB)

“We are passionate about this stuff. We believe people are more important than technology. And we are frustrated with the web”. Using statistics when designing effective websites provides a strong return on investment for usability.

Trent Makelow and Sam Ng, Optimal Usability

Great Expectations – Supply and Demand in the Economy of E-government (PPT 1,703KB)

The international GO2002 survey of people’s use and expectations for e-government put NZ at the top of the Internet use ranking, but highlighted the problems that have dogged similar programmes overseas: Citizens’ lack of trust and high expectations.

Laura Sommer, E-government Unit, State Services Commission

Electronic Transactions Act: An Opportunity to Streamline Public Sector Processes (Presentation not available)

An often misunderstood concept is that the Electronic Transactions Act’s main role is to enable electronic compliance with legislation. Thousands of Acts and Regulations are affected. Guidelines are being prepared for  the MED, and a check list for public sector agencies. These will be provided at the conference.

Michael Wigley, Wigley & Company Solictor

Suppliers forum

Keystone

(HP, Intel and Microsoft)

Continued

2:15 – 3:00

Using ITIL to Enable Efficiency and Effectiveness (PPT 1,160KB)

“ITILise” managing your infrastructure in the most efficient and effective way using the Information Technology Infrastructure Library. This session will use case studies and practical examples to demonstrate how many government organisations throughout Australasia and the world are becoming ITILised.

Jenny Ellwood, ProActive Services

A Road Map for Implementing Dublin Core (PPT 456KB)

Does the world of “Dublin Core” metadata look easy on the outside but get more complex the deeper you dig? This presentation will cover aspects at both the business and technical level and is especially relevant for all working with Dublin Core.

Douglas Campbell, National Library of New Zealand

Security Management for the Smaller Agencies – or – How to Manage Security with No Staff and No Budget! (PPT 329KB)

The presentation will focus on how a small agency with few IT staff can still operate in a secure manner. Standards, security “ownership”, understanding risk, solution design and basic housekeeping will be covered.

Glen McCauley, eRisk Consulting Ltd

Suppliers forum

Keystone

(HP, Intel and Microsoft)

Continued

3:00– 3:30

Afternoon tea

3:30 – 4:15

Kaitiakitanga – Indigenous concepts of governance for technology (PDF 177KB)

In the Government sector, ideas about Indigenous ways of looking after knowledge are being developed using cultural concepts such as Kaitiaki (governance, caretaker, custodian).  How has this impacted on the way we traditionally apply governance, how has the Treaty impacted on partnerships and decision-making, and what are the key issues and solutions?

Robyn Kamira, Paua Interface Ltd

Open Source Software – Legal Risks Update (PPT 371KB)

Review of the legal issues relating to the use of open source software including key requirements (e.g. availability of source code), benefits of use (reduced vendor tie-in), and legal risks (requirements to provide copies of derivative works to others and enforcement issues).

David McGuinness, Simpson Grierson

Potholes in the Road to Portals (PPT 7,014KB)

The government portal was delivered 364 days ago. Chief midwife, Edwin Bruce takes us through the whole saga from conception through to birth. The portal has been walking steadily for the past 12 months. Can we teach it to run, jump and whistle?

Edwin Bruce, E-government Unit, State Services Commission

Suppliers forum

Keystone

(HP, Intel and Microsoft)

Continued

4:15 – 5:00

KEYNOTE : Michel Brazeau, EDS

Agile Government – Making the Business of Government Work (PPT 209KB) (Presentation embargoed at presenter's request - Available 1 December)

Looking at how government agencies around the world are transforming into more agile organisations. Michel will present the preliminary results of a study undertaken by the London School of Economics, EDS and A.T.Kearney Inc,

5:30 – 7:00

Happy Hour sponsored by CityLink Ltd

8:00

Registration desk open and coffee available

8:45 – 9:00

Welcome and Intro: Deidre Butler, GOVIS convenor

9:00 – 9:45

KEYNOTE: Alicia Wright, Amherst group

Getting Results:  IT Public Sector Innovation (PPT 39KB)

Learn how organisations across government have identified and, more importantly, implemented successful innovation using IT as an enabler. This session identifies the common attributes that organisations have used to get results.

9:45 – 10:30

KEYNOTE: Howard Fancy, Ministry of Education

Raising Student Achievement - how ICT is contributing (PPT 1,194KB)

ICT plays an increasingly important role in education.  It is supporting learning and more effective teaching in many classrooms. But also central to the design of many administrative and transacting processes is its role in supporting better quality decision making through increasing the quality and timeliness of information.

10:30 – 11:00

Morning tea

ROOM    

Keystone Auditorium

New Zealand Post 1

New Zealand Post 2

Square Affair

11:00 – 11:45

Interoperability and Mapping (PPT 11,373KB)

This presentation discusses the interoperability with geospatial information and provides some insights as to how it happens.

Richard Murcott, Land Information New Zealand, and Martin Erasmuson, WCC Wellington City Council, New Zealand's capital city

Collaboration in the Wild – How Shared Workspaces Enable Effective Collaboration (PPT 2,965KB)

All going to plan, a variety of tools will be available next year through the EGU for on-line collaborative working. What are the real benefits and what do you need to know to make the most of shared workspaces? What would a government-wide intranet look like and where would it take us?

Ros Coote, E-government Unit, State Services Commission and Ewan Pohe, Victoria University of Wellington

MarketNewZealand.com (PPT 1,032KB)

MarketNewZealand.com is the key outcome of an e-business strategy implemented by Trade New Zealand. Launched in February 2003 the web site provides a range of services to NZ exporters and international buyers.

Alwyn Moores, New Zealand Trade and Enterprise

Buzzy Award Winner

Suppliers Forum

Fuji Xerox will reveal the findings of their recent research programme looking at the Document, People and Technology challenges facing NZ business today.

11.45-12.30

Roll Your Own Portals – Are They Really “Better, Faster, Cheaper”? (PPT 2,507KB)

The component architecture for e-government provides new ways to build subject portals that promise to be “better, faster, cheaper”. How do you make the most of your agency’s investment in metadata?

Kent Duston, E-government Unit, State Services Commission

ICT in Schools (PPT 6,183KB)

Schools across NZ are implementing a wide range of exciting and innovative ICT programmes for students and teachers. This session will look at examples of these, and show how children are expanding

the possibilities of digital learning.

Douglas Harre, Ministry of Education

Getting infocus : developing a new information service for MPs and their staff (PPT 1,117KB)

Parliament is enormously interested in news, across a wide range of subjects and in different formats. “infocus” is the service that integrates these sources into a single easy to use interface.

Moira Fraser, Maria Connor and Fiona Rigby, Parliamentary Library

Buzzy Award Nominee

Suppliers Forum

Dave Hayes, Delta Software